Cancellation Policy

1. Cancellation and Rescheduling Guidelines

• Life can be unpredictable, and we comprehend that circumstances may arise, prompting you to cancel or reschedule your appointment due to unexpected events. We kindly request that you notify us no less than 24 hours prior to your appointment to avoid any inconvenience.

• If you give us notice for cancellation or rescheduling more than 24 hours in advance, there will be no charge, and we will gladly adjust to your new schedule.

• However, if you must cancel or reschedule within 24 hours of your appointment, a fee equivalent to 100% of the service cost will be charged. This fee is essential to fairly compensate our staff for the slot reserved exclusively for you.

2. Policy for Late Arrivals and No-Shows

• We acknowledge that delays can happen, yet arriving more than 30 minutes late might be considered as a no-show, which incurs a 100% charge.

• This policy is enforced because a no-show represents a lost opportunity to serve another customer. The charge ensures we can justly compensate our staff for their allocated time.

3. Commitment to Our Customers

• These policies are designed to uphold a high level of service for all our clients at Mars Nails.

• We deeply appreciate your cooperation and understanding in following these guidelines. For any questions or assistance, please reach out to us at marsnailsus@gmail.com or (929) 727-4089. Our team is always ready to make sure your experience with us is both enjoyable and smooth.

4. Gratitude and Invitation

• We're grateful you've selected Mars Nails for your nail care needs. We look forward to offering you a delightful and serene experience.

5. Acknowledgment of Policies upon Appointment Booking

• Please be aware that by scheduling an appointment at Mars Nails, you are automatically consenting to our cancellation, rescheduling, and no-show policies. This agreement guarantees a respectful and efficient environment for both our esteemed clients and dedicated team members.