MARS NAILS

Cancellation Policy

Satisfaction, Refunds & Service Acceptance Policy

To ensure your satisfaction, clients are required to inspect their nails prior to payment and before leaving the salon.

No Refund Policy

We do not offer monetary refunds on services once payment has been completed and the client has exited the salon premises.

Payment = Acceptance

By completing payment for your service, you confirm that you are satisfied with:

  • The shape

  • The color

  • The design

  • The overall quality of the service provided

Payment constitutes full acceptance of the completed service.

Service Concerns & Corrections

Any concerns, dissatisfaction, or service-related issues must be communicated during the appointment or immediately upon completion of the service, prior to checkout.

We are happy to address and fix any concerns on the spot before you leave.

Concerns raised after leaving the premises will be handled as follows:

  • Requests for changes, redesigns, or corrections will be treated as paid correction services

  • No complimentary redo services or refunds will be provided after departure

Technical Defects Exception

The only exception applies to technical defects such as:

  • Chipping

  • Lifting

If a technical defect is reported within 72 hours of the appointment, it will be repaired free of charge.
This exception does not apply to dissatisfaction with shape, color, length, or design preference.

Appointment Changes & Cancellations

Clients must reschedule or cancel appointments at least 24 hours prior to the scheduled start time.

Failure to do so may result in a cancellation fee or a full charge for the scheduled service.

No-Show & Late Cancellation Policy

  • Cancellations made less than 24 hours before the appointment

  • Failure to show up for an appointment

will result in a charge of 100% of the scheduled service fee.

If payment is not successfully collected (e.g., declined or removed card), the outstanding balance must be paid in full before any future appointments can be booked.

Late Arrival Policy

  • Arriving more than 30 minutes late without prior notice will be considered a no-show

  • The full service fee may be charged

If advance notice is given:

  • Service is not guaranteed

  • Appointment may still be considered a no-show

  • Full service fee may apply

  • Any decision to proceed, shorten, reschedule, or cancel is at our sole discretion

  • Additional charges may apply

Animal & Service Animal Policy

Non-Service Animals

Pets, emotional support animals (ESA), therapy animals, comfort animals, and all other non-service animals are not permitted inside the salon unless approved by management in advance.

Clients who arrive with an unapproved non-service animal may be refused service. If we are unable to proceed with the appointment due to an unapproved non-service animal, the appointment will be treated as a late cancellation/no-show, and 100% of the scheduled service fee will be charged.

Service Animals

Legally protected service animals will be accommodated as required by federal, state, and New York City law.

Clients with service animals are encouraged to notify the salon before the appointment whenever possible. Advance notice is voluntary and is not a condition of service. However, it helps us coordinate proper staffing, seating, sanitation, and safety arrangements, especially because our services require close contact and some staff members may have severe animal allergies.

Health & Safety

Service animals must remain under the handler’s control at all times. A service animal may be required to leave the premises if it is disruptive, out of control, not housebroken, or creates a direct health or safety risk that cannot be reasonably reduced.

If the salon cannot safely perform or continue the service due to an immediate health or safety concern, including a severe allergic reaction, and no reasonable alternative is available at that time, the salon may pause, stop, reschedule, or decline to continue the service at that appointment time.

Appointment Notifications Disclaimer

Appointment confirmations and reminders are sent as a courtesy only.

Delivery is not guaranteed, and failure to receive a notification does not excuse:

  • Missed appointments

  • Late arrivals

  • No-shows

Clients are solely responsible for:

  • Tracking appointment date and time

  • Maintaining accurate contact information

  • Managing notification settings (spam filters, opt-outs, etc.)

Cancellation fees remain applicable regardless of notification delivery.

Payment Card Requirement

A valid payment card must remain on file at all times for an appointment to remain valid.

If a card is removed after booking or no valid card is present within 48 hours, the appointment will be automatically canceled without further notice.

Right to Refuse Service

We reserve the right to refuse service at any time for reasons including, but not limited to:

  • Safety or comfort concerns

  • Policy violations

  • Inappropriate behavior

  • Staff discretion

This applies regardless of appointment status or prior service history.

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